News & Events

Department of the Month

July 1, 2008

If you or a loved one has received treatment at ACH’s urgent care center, Family Care NOW, be sure to thank the team for your excellent treatment.

While you’re at it, you can also congratulate them on the honor of being selected as ACH’s July 2008 Affiliate of the Month!

Family Care NOW is an urgent care center in nearby Louisville. Its scope of service includes efficient diagnosis and treatment of minor illnesses and injuries, complete x-ray services, bone-fracture splinting, and the convenience of physician referrals for necessary follow-up care for an illness or injury.

This FCN team includes 10 extremely dedicated colleagues, including Julie Lavendar-Pugh, MD, a board-certified Family Medicine physician and Joyce Mitchell, MD, who recently joined the FCN family. Tim Billups, MD and Barry Gordon, MD, also support FCN and the remaining staff includes full-time, part-time, and causal part-time Colleagues. The full-time staffers are Teresa Mosley, CMA, and Lori Groff, RT, R. Part-time Colleagues include: Nicole Kritz, MA and Jakki Wilson, RT, R, while Kim Emery, CMA, Gary Wheatley, RT, and Stephanie Duchon, MA, are casual part-time Colleagues.

FCN implements the ACH Planetree philosophy through a commitment to patient-centric care that includes the newly-implemented "CalmerKids" philosophy.

This is a distraction therapy technique by which the staff involves children in their own care by asking them their preferred distraction method such as listening to music, reading a book or even blowing bubbles –depending on the nature of the injury/illness and treatment.

Parents are also encouraged to take a hands-on role in their children’s care as a part of "CalmerKids" through physical positioning or other comfort strategies during treatment whenever it is possible and favored.

"We recently put this protocol into effect as a way to minimize a child’s traumatic reaction to his or her illness or injury. We’re happy to take this extra step in order to help lessen apprehension and make the experience as positive as we can," said Lori DiPanfilo, RN, BSN, who is the Director of FCN.

"Our facility is family-friendly in all aspects," she said.

FCN implements several community outreach efforts that include: bi-weekly lipid panel, thyroid and PSA health screenings, free bi-weekly glucose checks, and free weekly blood pressure checks—all of which take place at the center.

The clinic also works in conjunction with the Louisville YMCA to offer health screenings, flu shots and educational materials to Louisville residents on a regular basis.

The FCN prides itself on dedicated customer service, quick turn-around times, and team work.

"It is our goal to exceed our customers’ expectations while efficiently providing the most current treatment and health information," said Groff, who is also FCN team leader.

Great Job, Family Care NOW. Congratulations on being chosen as July’s Affiliate of the Month.

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