News & Events

Department of the Month

July 1, 2007

Alliance Community Hospital’s Department of the Month for July is the Telecommunications.

Telecommunications provides vital services to Alliance Community Hospital.  The Colleagues in this department not only answer phones and handles pages, but they are also the answering service for hospital physicians, Hospice, Caring Hands and VNA.  This department is in charge of calling all CODES and paging the appropriate people during them.  They monitor Alarm Systems, Fire Alarms, medical airs, Vacuum Alarms, Generators, the Blood Bank and Weather Alarms within the hospital.  Truly this department is the Communications hub for our entire hospital system.

Through everything this department provides friendly, efficient and accurate service in a calm manner.  These Colleagues patiently listen to hear each caller’s needs and try very hard to fulfill requests.  At the PBX phones are answered with smiles, although the caller may not see the Colleagues face they can recognize that they are talking to a warm and friendly Colleague.

A “can do” attitude is a must in this department.  “A first impression makes the best impression.” This motto represents the nine dedicated Colleagues who work 24 hours a day, 7 days a week, 365 days a year.

The operators attempt to build the foundations of the Planetree philosophy through kindness, friendliness and trust with patients, family members and future guests, as well as through fellow Colleagues and physicians.

This group of ladies isn’t just a group of Colleagues; they are friends and consider each other like sisters.  They can count on each other to fill in for vacations and time off.  Like a second family, these ladies truly pull together to get all of their tasks complete.

When asked to sum up themselves in one quote, “Be nice or leave,” was it.  A plaque in the office reads this and it reminds everyone on a daily basis that being nice is not an option.

200 East State Street   |   Alliance, Ohio 44601   |   Phone: (330) 596-6000   |
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