News & Events

ACH Ranks Highest in Stark County for Customer Service

January 7, 2010

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This news comes courtesy of the most recent data posted on the “Hospital Compare†website, which is contained within a portion of the Ohio Department of Health's official site.


Internet browsers can compare quality, safety, and patient satisfaction results on Ohio hospitals by going to  and clicking on the tab entitled “Hospital Compare.â€


Health conditions are divided into the following 12 categories: Heart Attack, Heart Failure, Heart Surgery, Stroke, Pneumonia, Surgical Care, Infection, Infection Prevention, Patient Safety, Patient Satisfaction, Children's Asthma, and Pregnancy/Delivery. (Note: Not all hospitals treat all conditions or report all measures and each category is splintered into further subdivisions.)


According to the website, the information is collected from hospitals through an electronic data collection system twice a year on October 1 and April 1. The data is collected at an aggregate level for each hospital and is updated twice annually on July 1st and January 1st.

The measures reflected in the report are those that the collective U.S. health care community and specifically, the Hospital Measures Advisory Council are considered reliable indicators of health care quality. This Council was appointed by the House and Senate in November 2006 as part of House Bill 197, which mandates that the state publish hospital performance measures in a manner that is easily accessible to the public.  In addition to the website, the information on “Hospital Compare†is also available in hard copy form upon request.


ACH ranked highest in nine out of 10 Patient Satisfaction categories.  They are: Communication with Nurses, Communication with Doctors, Responsiveness of Hospital Staff, Pain Management, Cleanliness of Hospital Environment, Quietness of Hospital Environment, Discharge Information, Overall Hospital Rating, and Willingness to Recommend this Hospital.


Additionally, ACH scored better than or above the state average in the following areas: Overall Pneumonia Care, Appropriate Initial Antibiotic Selected, Initial Antibiotic Given Quickly, Smokers Advised to Quit, Appropriate Preventative Antibiotics – Hip Replacement, Appropriate Preventative Antibiotics – Knee Replacement, Post Surgery Antibiotics – Hip Replacement, Post Surgery Antibiotics – Knee Replacement, Beta Blocker Therapy Received during Procedure, Blood Clot Prevention Treatment Received.  ACH also had positive outcomes in hospital-acquired infection categories and Infection Control Prevention measures.


“We're so pleased that the state recognizes what we all know in the Alliance community: ACH is committed to the Planetree practices of treating patients with compassion and dignity in mind, body, and spirit,†said Pamela Power, MSN and Vice President of Nursing at ACH.


For more information on the ODH report on Ohio hospitals, send e-mail requests to or call Kaliyah Shaheen at 614-995-4982. 

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