Home Health Care
The Alliance Visiting Nurse Association (AVNA) is proud to be ranked above the state and national averages in a recent patient satisfaction survey published on Medicare.gov. Patients were asked to rate their home health care experiences from October 2010 – September 2011. AVNA consistently scores well in this annual survey.
“Alliance Visiting Nurse Association has a great team of very seasoned professionals whose focus is to deliver quality patient centered care. For us, it has always been about meeting the needs of the patient. I’m not at all surprised by the high scores they have achieved and I’m thrilled that the community they serve recognizes this high level of care and the efforts of our staff,” said Nancy Beck, Alliance Visiting Nurse Association & Hospice Director.
Survey questions included topics on: the level of the communication between the patient and their home health care team, the professional care that was given, and whether or not the home health care team discussed medicines, pain, and home safety with the patient. Patients were also asked to rate their home health agency with a rating of 0 (lowest) – 10 (highest) and if they would recommend their home health care agency to friends and family.
The satisfaction survey asked patients the same questions, regardless of their home health care provider, thus making it possible to compare the scores of multiple home health care agencies in the area. The patient satisfaction scores for AVNA were repeated higher than those of other home health care agencies in the area.
The purpose of the study was to gather information from patients about the quality of care they received from their home health care team as well as provide home health care agencies insight into what areas to focus their improvement efforts.
For details, visit ccc.medicare.gov.