Department of the Month
They greet, cheer and hearten. They comfort and calm and ask only for a friendly smile in return. They are the Alliance Community Hospital’s Volunteer team.
With a staff of four and a volunteer force of 270-plus strong, Volunteer Services Coordinator Marcy Todd is armed with the power of dedication, compassion and devotion when she arrives for work daily.
"We are a true team! We have the same values, which makes working together a real joy. Coming to work, knowing that we are all on the same page makes it so much easier to get up each day," she said with a smile.
Todd explained that the Volunteers, who help with several programs and services throughout ACH, are a versatile group that enjoys challenges and derives great satisfaction from knowing their actions helped others in some way, large or small.
Michele Quinn, Department Assistant of Volunteer Services, credits ACH Colleagues providing a welcoming environment.
"They make it very easy to enjoy working at ACH," she said.
Todd said each ACH Volunteer candidate undergoes intensive training to become a certified hospital volunteer.
"Our volunteers go through the same process as do new Colleagues including general orientation, fingerprinting, TB testing, attending Planetree retreats, providing letters of reference and standard training," she said.
The objective is for Volunteers to be thoroughly prepared before beginning work in a designated service area.
Thanks to Todd and her team, that goal is handily met and the end result is a priceless partnership.
"ACH Volunteers provide a vital link between our Colleagues and customers. There are so many things that wouldn’t happen at ACH if it weren’t for them," she said.
Pictured from Left to Right: Marcy Todd (Coordinator of Volunteer Services), Cindy Ruffier (Snack Shop Specialist), Michele Quinn (Volunteer Department Assistant), Terri Dallas (Gift Shop Supervision)