Alliance Community Hospital
200 East State Street   |   Alliance, Ohio 44601   |   (330) 596-6000
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Health Caring Standards

We, the Colleagues, Physicians and Volunteers are striving to help Alliance Community Hospital (ACH) become the Premier Community Hospital in the State of Ohio, which means: The Best People Providing the Best Service and the Best Place To Work.

Stan W. Jonas, CEO

As a Planetree Hospital our models of "Health Caring" are cultivating an environment and service philosophy that combines the best of hospitals with the best of spas and hotels...where just being here begins the comforting or healing process.

ACH Health Caring Standards — What You Can Expect From Us

  • Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.
  • Exceed the expectations and anticipate the unexpected by asking, "Is there anything else I or a fellow Colleague can do for you?"
  • Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.

Our Expectation of You, Our Customer and Guest

We can only achieve this vision with your help. Throughout your visit or stay here you will constantly be asked "Is there anything else I or a fellow Colleague can do for you?" This is your cue to let us know how we could go from being good in your eyes to being great, or if we haven't met your expectations how we might do so. Other hospitals may view your advice or suggestions as tattle tales or getting someone in trouble; we view them as free consulting advice. So when you are asked, please let us know if there is anything that would make your stay or visit with us special or more comforting.

Every department or service you visit or use has their Vision and Health Caring standards posted or published. Please look for them and read them. We know we are not perfect and there are times when if you were rating our service you might not be able to say it was excellent. Please take the next opportunity when one of our Colleagues asks "Is there anything else I or a fellow Colleague can do for you?" to let them know what would help you or perhaps the next customer or guest. We thank you in advance for helping us help others.

During your stay or visit with us, any of our Colleagues may offer you their business card. On the bottom of the card will be the name of the Director of their Department. If the Colleague is unable to respond to a request you may have, the Director is available to assist. If for any reason they are also unable to respond to your need, please feel free to contact me directly using the contact information on the back of the card. My direct business and cell phone numbers, along with my e-mail are listed. We are aware that every one of our customers and guests are individuals and may have different needs.

Again, we appreciate your advice and suggestions and for helping us to continually improve and pay attention to the things that are most important to you our customer and guest.

Sincerely,
Stan W. Jonas, Chief Executive Officer
Alliance Community Hospital

ACH Auxiliary Awards Scholarships

June 4, 2014

The Alliance Community Hospital Auxiliary recently awarded three area seniors the Dr. James J. Thomas Scholarship. This $1,500 scholarship is awarded annually to three recipients who are interested in entering the medical field.

Shape up your Sinuses

April 16, 2014

Dr. David Kanagy, an otolaryngologist with the Alliance Community Medical Foundation, is offering sinus sufferers some relief using an in-office balloon sinuplasty procedure. In the last year, Kanagy became one of the only doctors in a six-county area to begin doing the procedure in the office under local anesthesia, which means no sedation, no IV, no gowns, and no visit to the hospital's surgical department.

ACH enters agreement with Foundation Radiology Group

April 9, 2014

To provide a consistently high level of care delivery, Foundation Radiology Group and Alliance Community Hospital have entered into a partnership to provide diagnostic imaging services to patients and physicians in Alliance and surrounding areas. Foundation Radiology brings the expertise of a large, highly skilled team of imaging experts to community hospitals across the area. By partnering with Foundation, these hospitals are able to rapidly expand the capabilities of their imaging team in order to keep their patients local.

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Alliance Community Hospital   |   200 East State Street   |   Alliance, Ohio 44601   |   (330) 596-6000   |   info@achosp.org
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