As part of the Planetree effort, Alliance Community Hospital’s Patient Billing Department strives for outstanding customer service and works to solve patient needs in a timely manner. The department is staffed with highly-trained medical billing specialist representatives that are available to resolve issues concerning individual accounts. Representatives are available Monday through Friday from 8 a.m. to 4 p.m. to help you and your family with questions regarding:
- An explanation of your bill
- An itemized listing of your bill
- To make payment arrangements
- Questions about your account
- An explanation of what was paid by your insurance and what is due on your account
Insurance Verifier 330-596-7546
Commercial A-HD: 330-596-7588
Commercial HE-PN: 330-596-7589
Commercial PO-Z: 330-596-7551
Workers Compensation: 330-596-7560
Medicare A-L: 330-596-7554
Medicare M-Z: 330-596-7550
Alliance Community Hospital will submit bills to the patient’s insurance company. It may be necessary for the insured to contact them and/or supply additional information in order to expedite the claim. The insured has the final responsibility for payment of hospital charges.
In addition to bills you receive from Alliance Community Hospital, you may receive additional bills for services provided by physicians in diagnosing and interpreting test results while you were a patient. If you have questions regarding these bills, please call the telephone number listed on the statement you receive from them.
Frequently Asked Questions (FAQ’s)
Q: Can I come in and talk to someone regarding my bill?
A: Yes. Financial Counselors are available from Monday through Friday, 8 a.m. - 4:30 p.m.
Q: Do you offer payment arrangements?
A: Yes, arrangements can be made to pay your bill. Please contact a patient representative to establish a payment plan.
Q: Do you provide estimates for certain procedures?
A: Yes. However, it is only an estimate, which is based on your individual procedure.
Q: What is the Birthday Rule?
A: The birthday rule is used to determine primary and secondary coverage for children. The birthday rule refers only to the month and day in a calendar year, not the year the person was born. The insurance of the parent whose birthday occurs first in the calendar year is considered the primary insurance. The other parent’s benefits are considered secondary insurance.
Q: What is the difference between an HMO and a PPO?
A: HMOs (Health Maintenance Organizations) requires patients to select a Primary Care Physician to handle their health care needs. In order for services to be covered, patients must use the HMO's selected network of hospitals, doctors and other medical professionals. If you do not use the selected network of hospitals, doctors and other medical professionals, services will not be covered. Preferred Provider Organizations (PPOs) provide health care through a network of hospitals, doctors and other medical professionals. Patients receive a higher benefit and pay less money if they use the health care providers within the network. If you prefer to use out-of-network hospitals, doctors and other medical professionals, some services may be covered.
Q: When do I have to pay my bill?
A: Payment is expected upon receipt of the first statement, unless arrangements have been made. Please contact Patient Accounts to arrange for a payment plan.
Q: Will you bill my primary and secondary insurance?
A: Yes. You will need to provide us with complete primary and secondary insurance information. As a courtesy to our patients, Alliance Community Hospital submits bills to your insurance company.