We, the Colleagues, Physicians and Volunteers are striving to help Alliance Community Hospital (ACH) become the Premier Community Hospital in the State of Ohio, which means: The Best People Providing the Best Service and the Best Place To Work.
As a Planetree Hospital our models of "Health Caring" are cultivating an environment and service philosophy that combines the best of hospitals with the best of spas and hotels...where just being here begins the comforting or healing process.
ACH Health Caring Standards — What You Can Expect From Us
- Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.
- Exceed the expectations and anticipate the unexpected by asking, "Is there anything else I or a fellow Colleague can do for you?"
- Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.
Our Expectation of You, Our Customer and Guest
We can only achieve this vision with your help. Throughout your visit or stay here you will constantly be asked "Is there anything else I or a fellow Colleague can do for you?" This is your cue to let us know how we could go from being good in your eyes to being great, or if we haven't met your expectations how we might do so. Other hospitals may view your advice or suggestions as tattle tales or getting someone in trouble; we view them as free consulting advice. So when you are asked, please let us know if there is anything that would make your stay or visit with us special or more comforting.
Every department or service you visit or use has their Vision and Health Caring standards posted or published. Please look for them and read them. We know we are not perfect and there are times when if you were rating our service you might not be able to say it was excellent. Please take the next opportunity when one of our Colleagues asks "Is there anything else I or a fellow Colleague can do for you?" to let them know what would help you or perhaps the next customer or guest. We thank you in advance for helping us help others.
During your stay or visit with us, any of our Colleagues may offer you their business card. On the bottom of the card will be the name of the Director of their Department. If the Colleague is unable to respond to a request you may have, the Director is available to assist. If for any reason they are also unable to respond to your need, please feel free to contact me directly using the contact information on the back of the card. My direct business and cell phone numbers, along with my e-mail are listed. We are aware that every one of our customers and guests are individuals and may have different needs.
Again, we appreciate your advice and suggestions and for helping us to continually improve and pay attention to the things that are most important to you our customer and guest.
Stan W. Jonas, Chief Executive Officer
Alliance Community Hospital